mpu138 Casino & Sportsbook FAQ

Click the "Forgot your password?" link on the Member login page. Enter your registered email address and click "Send reset link." We will send a password reset email to that address within a few minutes. Check your spam folder if you do not see it. Open the link from the email, which remains valid for one hour. Enter a new password (minimum 8 characters, uppercase and lowercase, numbers recommended) and confirm it. Sign in with your new password. If you do not receive a reset email after five minutes, verify that you entered the correct email address and try again. If the problem persists, contact our support team.

No. mpu138 permits one account per person. Each account must be registered with a unique email address and mobile number. If we detect that you are operating multiple accounts, we will close all of them and may forfeit any balances. This rule applies to prevent abuse and to comply with account-tracking requirements. Do not share your account credentials with anyone. If your account has been compromised, change your password immediately and contact support to report the issue.

Deposit minimums and maximums vary by payment method. DANA, e-wallet, and mobile banking typically support deposits in the range suitable for casual players, while local payment and online payment offer similar ranges. e-wallet and bank virtual accounts (mobile banking, local payment, online payment, e-wallet) support a wider range for larger deposits. Exact limits depend on your account status and whether KYC verification is complete. During account setup, the deposit page will show the available range for each method. If your deposit is declined, verify that the amount is within the allowed range and that your payment account has sufficient balance and is not blocked by your bank.

If a deposit does not complete, check the transaction status in your account under "Transaction History." If the status shows "Pending," wait one business day. Most deposits via mobile banking, local payment, online payment, and e-wallet complete within minutes; bank transfers may take up to one business day. If a deposit is marked "Failed," the funds are returned to your payment account—check your bank or e-wallet balance. Do not re-attempt the deposit immediately. If a withdrawal is delayed beyond one business day, contact support with your withdrawal request number. Withdrawals are processed only if your account passes KYC verification and has no pending disputes.

We at mpu138 offer football and sports betting (Liga 1, Piala AFF, Champions League, Premier League, and other markets); live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo); slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others); and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All games and markets are available only in jurisdictions where online gaming is legal. Each game carries its own rules, payout rates, and minimum/maximum bet amounts. Read the game rules before playing. If you have questions about a specific game, consult the in-game help or contact support.

Bonus terms vary depending on the offer and your location. We do not advertise fixed bonus amounts (e.g. "our welcome offer free"). Instead, we describe bonuses in general terms such as "an attractive new-customer welcome offer" or "a our matching offer bonus (terms apply)." When a bonus is available to you, the terms will be displayed clearly during signup or in your account under "Promotions." Read all terms before accepting a bonus. Bonuses typically require you to play through (bet) the bonus amount a certain number of times before you can withdraw. Bonuses may not be used on all games. Bonuses are non-transferable and may expire if not used within a set period. If you have questions about a bonus, contact support for clarification.

We at mpu138 encrypt and securely store your personal data (name, email, mobile number, payment information, transaction history). We use this data to manage your account, process deposits and withdrawals, comply with anti-money-laundering (AML) law, and improve our service. We do not sell your data to third parties. However, we may share your information with payment providers, financial institutions, and law enforcement if legally required. By opening an account, you consent to this data handling. For full details, see our Privacy PolicyYou can request to access, correct, or delete your personal data by contacting support, subject to legal retention requirements.

Contact our support team by email during standard business hours (Monday–Friday, 09:00–17:00 local time). We respond to emails within one business day for general inquiries and within 24 hours for urgent matters (mark your subject line "Urgent"). We provide support in English and Indonesian. For account lockouts, KYC delays, or payment disputes, email us with your account username or registered email, a description of the issue, and any relevant transaction numbers. Do not email passwords or sensitive payment information. For faster response on simple issues, use the in-app chat feature if available. If you are locked out of your account, provide any contact details we can use to verify your identity.