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mpu138 KYC Verification - Piala AFF Markets & Mandiri Banking

Identity verification is how we confirm who you are before you access our markets, deposit funds, or withdraw winnings. At mpu138, we handle KYC (Know Your Customer) verification to keep your account secure, comply with local law, and protect our community from fraud. This guide explains what documents we ask for, how long verification takes, and what happens after your identity is confirmed.

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KYC Verification

Brand

Category

Live Table / Card

RTP

high

medium

Our verification flow is straightforward. You upload a government-issued ID and a proof of address from your home, and our team reviews both within standard business hours. Once approved, your account unlocks access to all our live games—Liga 1 matches, Piala AFF tournaments, live-dealer tables, and slot games—plus all payment methods including e-wallet, mobile banking, local payment, and major bank transfers like online payment and e-wallet virtual accounts.

Why mpu138 Requires KYC Verification

Know Your Customer rules exist to stop fraud, money laundering, and underage access. When you sign up for mpu138, we start with basic details—your name, date of birth, email, and phone number. Before you can deposit real money or claim any market activity, we ask you to verify those details with an official document. This protects both your account and our platform's ability to serve players in jurisdictions where we operate.

Verification also helps us process your withdrawals faster. When you ask to withdraw funds to your Mandiri account, e-wallet wallet, or mobile banking app, we confirm that the receiving account matches your verified identity. This reduces delays and prevents disputes over who owns the receiving account.

Documents We Accept for mpu138 Identity Verification

We accept one primary form of government-issued identification and one proof of address. Both must be recent, legible, and in your name.

• • KTP (Indonesian National ID): The most common document. We need a clear photo of both sides. The document must not be expired.
• • Passport: If you hold a foreign passport, we accept it. Again, both the photo page and any visas must be clear and current.
• • Driving licence: Some users prefer this; it works if legible and not expired.

For proof of address, we accept a utility bill, rental contract, bank statement, or government letter issued within the last three months. The document must show your full name and your residential address. A mobile phone bill or subscription notice is not sufficient.

How to Submit Your Documents to mpu138

• 1
  Log in to your mpu138 accountAccess

  Visit your account settings page and find the "Verification" or "KYC" section. Do not attempt to upload documents via email or chat.

• 2
  Select your document typeChoose

  Pick "KTP", "Passport", or "Driving licence" from the dropdown. The form will guide you to upload the correct sides.

• 3
  Upload high-quality photosUpload

  Use JPG or PNG format, under 5 MB per file. Photograph under good lighting and avoid glare or shadows on the text.

• 4
  Upload your proof of addressConfirm

  Add a utility bill, lease agreement, or bank statement showing your address. This must be dated within the last three months.

• 5
  Submit and wait for reviewComplete

  Once you click submit, our team reviews your documents within standard business hours. You will receive an email confirming approval or requesting clarification.

mpu138 Verification Timeline and Status Updates

After you submit your documents, our team processes your request during business hours. Most verifications are approved within one business day. If we spot a quality issue—such as a blurry photo or a document that is partially cut off—we send you a message asking you to resubmit. You can upload new photos immediately and resubmit without penalty.

You can check your verification status anytime by logging into your mpu138 account. The status page shows whether your documents are "Pending Review", "Approved", or "Needs Resubmission". If you have questions about your submission, our support team (available in English and Indonesian) can help clarify what we need.

What Happens After Your mpu138 Account is Verified

Once your KYC verification is approved, your account is fully activated. You can now:

• Deposit funds via local payment, online payment, e-wallet, mobile banking, local payment, or any of our bank virtual accounts (online payment, e-wallet, mobile banking, local payment).
• Place markets on Liga 1, Piala AFF, Champions League, and other football tournaments.
• Access live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) with real dealers in our studios.
• Play slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.
• Withdraw your account balance to any payment method linked to your verified identity.
• Receive account support in English or Indonesian from our team during business hours.

Common Verification Issues and How mpu138 Resolves Them

Blurry document photo

We ask you to retake the photo in better lighting. Use a plain background and avoid shadows across the text.

Document partially cut off

Ensure all four edges of your ID or passport are visible in the frame. Reposition and retake the photo if needed.

Address does not match your name

Your proof of address (utility bill, lease, bank statement) must be in the same name as your identity document. If they differ, contact our support team.

Document expired

We do not accept expired IDs, passports, or licences. Renew your document and resubmit.

Verification takes longer than expected

Peak periods may extend review time. Contact our support team if your verification is pending for more than two business days.

Keeping Your mpu138 Account Secure After Verification

Once verified, your account is linked to your identity and payment methods. We recommend you take extra steps to keep it secure. Enable two-factor authentication in your account settings; this adds a second password or code required each time you log in from a new device. Never share your account password, and never click links in unsolicited emails claiming to be from mpu138—always log in directly through our official app or website.

If you believe your account has been compromised, log out of all devices immediately, change your password, and contact our support team. We have a dedicated account recovery process for cases like this.

Your verified identity also means your account cannot be transferred to another person. If someone requests your login credentials, decline—we do not allow account sharing, and shared accounts can be suspended.

Jurisdiction and Service Availability for mpu138 Verification

Our services, including KYC verification and market access, are available only where local law permits. We verify player identity to comply with the legal framework in supported regions. If you are accessing mpu138 from a jurisdiction where online gaming is prohibited, your account may be restricted or closed without warning.

We operate under the understanding that each player is responsible for confirming that their use of mpu138 complies with their own jurisdiction's law. Verification does not guarantee that you are in a supported region—it only confirms your identity for account and payment purposes.